Clear terms. Better business.

Business access and authority

Sky Catalog Business provides tools to publish asset listings, manage enquiries, resources, staff, bookings, payments and settlement records. The business supplies the listed asset and its related services; Sky Catalog provides the platform. You must be at least 18 and authorised to act for the business whose details you submit.

CMS registration is currently controlled by an owner-issued app secret key. A key can be connected to at most one business. Keep it confidential; an invitation does not confer ownership of the platform, exclusivity, or a promise of permanent free access. Subscription charging is controlled by the platform owner. Where enabled, choose the displayed plan and billing option, or an explicitly granted trial or complimentary plan. A subscription payment and an autopay mandate require separate affirmative authorisation.

Listings and customer commitments

• Provide accurate business identity, address, tax details, asset descriptions, supported actions, location, prices, availability, capacity, resource variants and support contacts. Publish only content you have the right to use and assets/services you are authorised to offer.
• Obtain and maintain permits, permissions and insurance required for your activities; fulfil confirmed bookings and disclosed safety, equipment and service commitments. Do not publish private customer information.
• Manage resource and equipment stock accurately. Changes apply to future reservations; an existing reservation or confirmed booking keeps its recorded assignments, pricing and policy. Resource removal may be blocked while holds or unfinished bookings use it.
• Asset links become permanent after slug confirmation. Avoid promising changes to a permanent link or using a link that misrepresents another business.

Staff access and customer data

The owner controls CMS staff accounts, action permissions and access to all assets or a selected asset set. Grant only access needed for the role, review it regularly and revoke access when no longer needed. Business owners retain access to their own business records.

Use booking, enquiry and support details only for fulfilment, requested follow-up, customer support, lawful accounting and other properly disclosed lawful purposes. Do not treat a transactional email or enquiry as permission for unrelated marketing. Protect exports, emailed records and devices, and cooperate with valid privacy or security requests.

You are responsible for the staff and actions you authorise. Tell platform support promptly about suspected unauthorised access or disclosure. The shared privacy policy describes platform processing; these pages alone do not replace a separate data-processing agreement where one is required.

Gateway configuration and payments

The platform gateway is used when “Use Platform Payment Gateway” is enabled. A business gateway can first be selected only after its initial credential, webhook and capture checks pass. A selected business gateway is not silently replaced when it later fails; payments can be held pending repair or an explicit routing change. Existing transactions, refunds and reconciliation retain their original gateway.

You must have authority to use the merchant account and comply with the payment provider’s onboarding, settlement and acceptable-use requirements. Supply valid credentials securely and configure the required Razorpay webhooks. Credential or webhook problems can delay confirmation and reconciliation.

A successful payment creates one booking for the accepted checkout. Do not independently charge the customer again for an already-paid amount. Provider fees, chargebacks, refunds and any approved platform charges follow the applicable disclosed configuration and provider arrangements; gateway routing does not remove your service obligations.

Prices, taxes, offers and invoices

Configure accurate prices, occupancy bands, tax profiles and cancellation/rescheduling rules within applicable law. You are responsible for the tax classification, registrations, invoice issuer information and filings relevant to your supplies. Generated PDFs do not by themselves provide a government e-invoice IRN or complete tax filings.

Business-provided offers reduce the business-funded amount under the recorded checkout. Platform-provided offers are managed by Sky Catalog and their recorded subsidy is included in the business’s entitlement, including eligible payments collected through a business gateway. Cancellations and reversals adjust the related subsidy.

A coupon and automatic offer can combine only when both opt into stacking. Do not advertise unsupported discounts or change terms retrospectively. Where configured, a Sky Catalog customer service fee is disclosed separately at checkout and is not treated as business sale revenue. Relevant documents distinguish the business and platform issuers.

Bank verification and settlements

A settlement destination must belong to an account you are authorised to designate. When live payout verification is enabled, a small verification transfer may be used before a destination is saved as verified. Verification attempts are limited; a previously verified eligible destination for the same business may be reused. Test verification cannot authorise live payouts.

The dashboard distinguishes platform-gateway collections and business-gateway payments. Business-gateway customer receipts are not paid a second time through platform settlements. Platform-funded subsidies and other recorded adjustments are accounted for separately.

Outstanding balance and next eligible settlement are different. Eligibility follows the recorded maturity basis and hold period, commonly service completion plus the configured hold for newer bookings. The period and calculated amount are shown in the dashboard; they are not a guarantee of arrival at a fixed time.

Settlement calculations include applicable customer refunds, later adjustments, platform-funded offers and disclosed gateway deductions. For new bookings with processing-cost recovery enabled, platform-gateway deductions use Razorpay’s confirmed fee including applicable tax; estimates are not final deductions. Existing bookings retain their saved fee rules. Pending cost confirmation can hold settlement, and later provider corrections carry forward. Customer platform fees belong to the platform rather than the business. Refunds or reversals after a prior settlement can reduce a future balance.

Provider confirmation, payout access, a valid verified destination, available funds and reconciliation status affect transfers. Unresolved financial discrepancies can hold settlement for review. A settlement is complete only when the provider confirms it; an instruction or statement alone is not proof of bank receipt. Automatic payouts are not promised unless that service is separately enabled and disclosed.

Booking changes and cancellations

Admin-initiated bookings reserve inventory without an online payment. The initiating administrator can cancel eligible future hours before they start; no platform payment refund is generated for those bookings.

Business-owner cancellation of customer bookings is available where the recorded policy permits it and requires an operational reason. It is not a means to apply the customer’s cancellation penalty when the business cannot supply the service. Follow the applicable full-refund process and statutory obligations; recorded processing deductions may still affect the business balance.

Customer cancellation follows the accepted booking terms and applicable law. Rescheduling is subject to notice, move limits, inventory and price-difference handling. Changing an hour affects every resource allocated to that hour. Cooperate with support where an exceptional service failure or legal remedy is not handled by the normal workflow.

Acceptable use and access restrictions

Do not create fraudulent listings or transactions, misuse offers, upload unlawful content, interfere with security, evade payment-provider requirements or access another business’s information. You retain ownership of content you supply and allow Sky Catalog to host, display and use it as needed to provide the service.

The platform owner may restrict accounts or listings for security, abuse, inaccurate information, unresolved financial concerns or legal requirements. Existing customer obligations, refund responsibilities, reconciliation and lawful record retention continue during a restriction. Contact support to request review or arrange orderly closure.

Responsibility, support and legal rights

You are responsible for your services, listings, authorised staff, merchant accounts and lawful handling of customer data. Sky Catalog is responsible for its own platform obligations under applicable law. Service availability can be affected by maintenance, infrastructure and third-party providers; no uninterrupted-service guarantee is made.

These terms do not exclude liability or remedies that cannot lawfully be excluded. They do not override a customer’s mandatory consumer rights. Contact platform support with the business, booking or settlement reference to raise a dispute; lawful access to a competent court, consumer forum or regulator is preserved.

Applicable Indian law governs the current India-based service, subject to mandatory legal protections. Material changes will be identified and communicated where required. Existing financial and booking snapshots continue to govern their recorded transactions; new prices, billing options, mandates or materially new commercial services require their disclosed agreement.

Subscriptions, trials, complimentary access and plan changes

Each plan tier defines shared features and limits; its billing options specify a price, tax and renewal interval. Limits count published assets, active resources on published bookable assets, and enabled CMS staff. Draft assets, disabled staff and historical records are retained. Online bookings require the applicable entitlement.

A trial starts when explicitly accepted and lasts the disclosed number of days. Complimentary access is a separate grant for its stated duration, or until revoked where no end is stated. It does not silently roll into a trial. After a trial the selected paid billing option is invoiced; access requires payment. After complimentary access ends, choose an available paid plan or an eligible unused trial explicitly.

First-invoice subscription offers do not repeat at renewal unless expressly shown. The first paid invoice is paid manually; an authorised Razorpay mandate can collect later renewals at the disclosed regular tax-inclusive price and interval. Trial customers can authorise a mandate for their first paid period. Mandate authentication alone does not prove payment. A failed automatic debit can be retried using the same provider invoice; do not make a second unrelated payment.

Higher-priority paid plan upgrades take effect after successful funding. The checkout shows any prorated credit for unused paid service; trial and complimentary access do not create paid-service credit. The previous plan and its mandate are replaced after the upgrade succeeds. Downgrades and same-tier billing-interval changes are scheduled for the end of the current entitlement and require payment and, for autopay, fresh mandate authorisation. A renewal already completed before cancellation preserves its paid period. Reduce active usage to the new limits before switching; if it exceeds them at activation the change is blocked and no records are deleted.

Stopping renewal preserves already-paid access until its period ends. Cancelled mandates cannot be restarted. Refunds, disputed payments or reversals may change paid access and are reconciled against their original invoice. Partially paid or disputed invoices may require support review before a plan change. Statutory remedies are not excluded.

Remittance statements, payouts and restrictions

A remittance statement records booking-related money owed by the business to Sky Catalog, for example customer platform fees collected through the business gateway. Only eligible, unallocated ledger entries are used. Negative entries wait at least 48 hours, or the longer disclosed platform maturity setting, as well as any applicable service hold. This is a maturity buffer, not a guarantee that Razorpay has credited your bank.

Statements may be issued by the platform owner or automatically at the configured interval. Each issued statement keeps its original principal, included entries, issue date, due date and grace deadline. New debt appears on later statements and does not extend an older deadline. Receipts, reversals, credits and adjustments are recorded separately without rewriting the original statement.

Eligible booking credits may offset booking remittance debt before a payout. Subscription invoices remain separate and are not silently paid from booking proceeds. Payouts include applicable refunds, platform-funded offers and reversals and the snapshotted processing-cost policy. Provider-confirmed costs and later corrections are recorded separately; settlement statements explain each deduction.

Unpaid subscriptions can restrict new workspace activity and bookings. Overdue remittances can independently hold bookings under the disclosed due and grace policy. A platform-owner booking hold, payout hold or suspension is independent of both. Paying one obligation does not remove unrelated restrictions. Billing, support, historical records and required customer refunds remain available as permitted by the specific restriction; suspended owners have a restricted billing access path.

Manual off-platform receipts and settlements require the platform owner to confirm a real transfer and retain its reference or evidence. A click alone is not a bank transfer. Contact support promptly about disputed statements; neither an inquiry nor a changing running balance automatically resets an issued due date.

Included booking allowances and extra credits

Where a plan sets a booking allowance, it applies across the business, not separately to each asset. One confirmed booking uses one unit, including a booking entered by CMS staff; several slots or resources in that booking still count as one booking. A reschedule does not consume another unit. Cancellation does not restore a consumed unit. A checkout temporarily reserves a unit and an abandoned or expired reservation releases it.

The included allowance resets at the selected billing-period boundary and unused included units do not roll over. Quarterly or annual billing options disclose their own total allowance. A trial has its stated plan allowance for its trial period; complimentary access follows its plan interval. An unpaid renewal does not grant a fresh usable allowance. Reservations already accepted retain their recorded allocation.

The platform owner can reset the current included allowance or grant a one-use reset to your business. Using a reset does not extend service, change the renewal date or replenish paid credits. Pending reservations still count. Reset grants are separate from money and cannot be withdrawn as cash.

Optional booking credit packs have a disclosed quantity, price and tax. Paid credits belong to the purchasing business and do not expire; they are used after the included allowance. They do not replace an active bookable subscription, remove holds or increase asset, resource or staff capacity. Prices are not assumed or charged automatically: a business owner must confirm each purchase.

A reversed or refunded pack payment removes the corresponding credits proportionally. Already-confirmed bookings remain recorded; credits already used can leave a deficit which later credit funding first covers. Credits are platform service units, not a transferable cash balance or an interest-bearing deposit. Statutory refund and consumer rights are preserved. Unused optional purchase invoices do not themselves trigger an overdue remittance booking hold.